Contact policies: Your primary contact person for Delee D’Arcy Coaching, LLC is Delee D’Arcy. Delee D’Arcy is available from 9 am to 4 pm Central time, Monday through Thursday. Delee D’Arcy communicates by email, Voxer and scheduled telephone calls only. Delee D’Arcy will respond once daily, within 24 hours, (Monday-Friday). Please do not text, Facebook/Social Media message, or use other means to communicate.
Email policies: Please allow up to two business days for a response by email, although Company strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses.
Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.
Time Off Policy: Company is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.
Billing: You will be billed automatically every 30 days (or the nearest weekday) for recurring charges. We will attempt to charge a declined card every two days for up to ten days.
Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback.